As a frequent flyer, I, like others, have had my fair share of poor travel experiences. This year alone, I lost my Mac laptop when a flight attendant spilled a full drink on it; my luggage has disappeared on multiple occasions into the black abyss of the inner workings of airlines; I’ve been delayed, missed connections, and arrived quite overdue to meetings more times than I can count. My experiences are all-too-common for travelers today. As a business leader though, my main

Voted as one of the Top 150 Most Powerful Women in New Zealand, Carol Lee Andersen serves as the president of Questback. As president, she leads a diverse team in crafting and delivering a feedback platform that helps enterprises make better decisions, mitigate risk and avoid costly failures through redefining relationships with the most important people: customers and employees. In this interview, she talks about Questback and shares her views on the trends and technologies

Highly important and rarely talked about is the role of the chief feedback officer in retail. This position requires the marrying of customer and employee feedback in a holistic view while correlating it with existing data points to make better predictions, mitigate risk and avoid costly failures. “Listening to what customers and employees are saying and understanding what they think and feel about the way things are done in a structured, continuous and integrated method is c

“As an executive, I see a transformation around people. The annual survey is outdated, a short measure, and far from what true employee engagement entails. The leading-edge organizations I’ve talked with realize this. They realize that employee engagement is not just an HR responsibility or a single departments project. For employee engagement to have real, long-term benefits, it must be strategically aligned with the rest of the organization- in purpose, goal, and vision." R