As a frequent flyer, I, like others, have had my fair share of poor travel experiences. This year alone, I lost my Mac laptop when a flight attendant spilled a full drink on it; my luggage has disappeared on multiple occasions into the black abyss of the inner workings of airlines; I’ve been delayed, missed connections, and arrived quite overdue to meetings more times than I can count. My experiences are all-too-common for travelers today. As a business leader though, my main

In most business, HR and marketing are siloed. No surprise there. Yet by breaking down those silos, marketing can get their hands on something that can help a business's health in many aspects: employee insights. Take airlines like JetBlue and Delta. They both recently unveiled that customers can now check into flights using selfies via biometric technology, a drastic change from how the frontline staff is used to interacting with customers during the check-in process. During