What Jet Blue's New Check-in Process Illuminates About Employee Feedback
As a frequent flyer, I, like others, have had my fair share of poor travel experiences. This year alone, I lost my Mac laptop when a flight attendant spilled a full drink on it; my luggage has disappeared on multiple occasions into the black abyss of the inner workings of airlines; I’ve been delayed, missed connections, and arrived quite overdue to meetings more times than I can count. My experiences are all-too-common for travelers today. As a business leader though, my main