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As a frequent flyer, I, like others, have had my fair share of poor travel experiences. This year alone, I lost my Mac laptop when a flight attendant spilled a full drink on it; my luggage has disappeared on multiple occasions into the black abyss of the inner workings...

July 10, 2017

Voted as one of the Top 150 Most Powerful Women in New Zealand, Carol Lee Andersen serves as the president of Questback. As president, she leads a diverse team in crafting and delivering a feedback platform that helps enterprises make better decisions, mitigate risk an...

June 27, 2017

Highly important and rarely talked about is the role of the chief feedback officer in retail. This position requires the marrying of customer and employee feedback in a holistic view while correlating it with existing data points to make better predictions, mitigate ri...

“As an executive, I see a transformation around people. The annual survey is outdated, a short measure, and far from what true employee engagement entails. The leading-edge organizations I’ve talked with realize this. They realize that employee engagement is not just a...

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