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Several years ago, big data was for big companies alone. These days, it’s transformed from an elite business measure to a basic and hygienic need. While businesses of all sizes now collect thousands of data points about people, we often miss the data directly from them...

July 10, 2017

Voted as one of the Top 150 Most Powerful Women in New Zealand, Carol Lee Andersen serves as the president of Questback. As president, she leads a diverse team in crafting and delivering a feedback platform that helps enterprises make better decisions, mitigate risk an...

June 27, 2017

Highly important and rarely talked about is the role of the chief feedback officer in retail. This position requires the marrying of customer and employee feedback in a holistic view while correlating it with existing data points to make better predictions, mitigate ri...

February 23, 2017

The benefits of collecting and acting on employee feedback are widely recognized: more engaged employees, who are more productive, less likely to leave and more motivated to deliver a high level of service to customers. Employees who are highly engaged are more likely...

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