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October 10, 2017

However, while many businesses are finally on board to invest the time and money in keeping employees engaged, they’re still using misguided strategies that limit its effectiveness and ultimately, results.
To be clear, this employee engagement strategy is not the ann...

October 5, 2017

After Uber’s Susan Fowler scandal and Google’s recent controversial memo, many companies are tiptoeing around their employees, perhaps more than they had in the past.

Fear of the unknown, however, is not an excuse to be passive. If anything, Uber and Google’s...

September 29, 2017

Carol Lee Andersen, President, Questback, discusses, in our current age of Big Data, massive data sets from solicited employee feedback don’t set anyone apart. She adds that, organizations can, however, set themselves apart in how they act on it.

When I was at Oracle a...

September 18, 2017

In times of great internal change, employees are your best resource for gauging progress. Carol Lee Andersen, President of Questback, explains why.

In today’s relentless news cycle, the scandals and changes of major businesses are public fodder. Think of Wells Fargo’s...

September 12, 2017

Uber. Enron. Eli Lilly. I could go on and on in listing companies who have nearly or actually fallen to their death thanks to the lack of active employee dialogue on the part of leadership.

More specifically, these companies are facing or have faced turmoil from whistle...

As a frequent flyer, I, like others, have had my fair share of poor travel experiences. This year alone, I lost my Mac laptop when a flight attendant spilled a full drink on it; my luggage has disappeared on multiple occasions into the black abyss of the inner workings...

August 1, 2017

In most business, HR and marketing are siloed. No surprise there. Yet by breaking down those silos, marketing can get their hands on something that can help a business's health in many aspects: employee insights.

Take airlines like JetBlue and Delta. They both recently...

Several years ago, big data was for big companies alone. These days, it’s transformed from an elite business measure to a basic and hygienic need. While businesses of all sizes now collect thousands of data points about people, we often miss the data directly from them...

February 23, 2017

The benefits of collecting and acting on employee feedback are widely recognized: more engaged employees, who are more productive, less likely to leave and more motivated to deliver a high level of service to customers. Employees who are highly engaged are more likely...

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